Return and Refund Policy

Last updated: October 9, 2026

At Zepostore, we want our customers to have a positive shopping experience.

Returns

If you wish to return an item, please contact us at zepostore.eu@gmail.com within 14 days of receiving your order.

Please include your order number and the reason for your return. We will respond with the applicable return instructions and return address. Please do not send any items back before receiving these instructions.

Items must be returned in accordance with the applicable return conditions and consumer protection laws.

Refunds

Once your return request has been reviewed, we will explain the next steps. Where a refund is due, it will be processed in accordance with applicable law and returned to the original payment method where possible.

Processing times may vary depending on your payment provider.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, or incorrect, please contact us at zepostore.eu@gmail.com with your order number and a description of the issue. Photos may help us assess the problem and determine the appropriate solution.

Return shipping

Any return shipping costs will be handled in accordance with the applicable law and the information provided to you before purchase.

Your legal rights

This policy does not limit any consumer rights that apply to your purchase, including statutory cancellation, withdrawal, refund, or remedies for faulty goods.

Contact

For return and refund enquiries, please contact:

Zepostore
Email: zepostore.eu@gmail.com